Director of Workforce Partnerships

1-Experience Managed Services

Part of 1-Experience Workforce Group

Role Purpose

To lead strategic workforce relationships with healthcare, private and public organisations

across the UK and Ireland and beyond, helping clients strengthen staffing supply, improve

operational efficiency, enhance governance and compliance, and deliver workforce

transformation initiatives.

The Director of Workforce Partnerships will function as a trusted strategic advisor to

healthcare, private and public organisations, collaborating with executive stakeholders to

design and deliver workforce solutions including Neutral Vendor, Master Vendor, Managed

Staff Services and Direct Engagement models.

The role will focus on developing long-term client, supplier and workforce relationships that

enhance workforce experience, optimise workforce supply models, and help shape safer,

more sustainable workforce systems and solutions through innovation, collaboration and

workforce intelligence.

Key Responsibilities

Strategic Client Leadership

• Build trusted executive-level relationships with NHS Trusts, HSC organisations,

private healthcare providers, private and public sector organisations and framework

bodies.

• Serve as the senior strategic lead across key client accounts.

• Understand client workforce pressures, operational risks, and strategic priorities.

• Advise clients on workforce solutions aligned to organisational objectives and

workforce challenges.

• Lead executive governance meetings, workforce reviews, and strategic account

discussions.

• Manage senior client escalations and support resolution planning.

Workforce Supply & Optimisation

• Help organisations strengthen staffing supply and reduce workforce gaps.

• Partner with clients to improve fill rates, deployment efficiency, and workforce

utilisation.

• Optimise temporary staffing models across agency, bank, and direct engagement

supply routes.

• Identify opportunities to reduce agency spend and improve operational performance.

• Use workforce intelligence, market insight, and operational trends to support

workforce planning.

• Support organisations in leveraging workforce data, digital tools, and workforce

intelligence to improve planning, deployment, and operational decision-making.

• Apply workforce analytics to support evidence-based workforce decision-making.

Workforce Transformation

• Lead the strategic implementation and development of Managed Staff Services,

Neutral Vendor, Master Vendor and Direct Engagement workforce solutions.

• Workforce optimisation solutions

• Guide clients through workforce transformation and service redesign initiatives.

• Drive process improvement, digital enablement, and service innovation opportunities.

• Support implementation of workforce technologies and analytics platforms.

Supply Chain & Workforce Engagement

• Develop strong relationships with agency suppliers, workforce partners, and flexible

workers.

• Strengthen high-performing, compliant and responsive workforce supply chains.

• Monitor supplier performance, workforce quality, and engagement metrics.

• Promote positive workforce experience across temporary, bank and flexible

workforce models.

• Lead initiatives that improve candidate engagement, retention, and redeployment.

• Collaborate with suppliers and workforce partners to improve workforce continuity

and service quality.

Governance & Compliance

• Advise clients on workforce governance and compliance best practice.

• Ensure workforce solutions align with framework requirements, regulatory standards,

and contractual obligations.

• Monitor workforce risks, supplier performance, and operational compliance

standards.

• Contribute to safe staffing and workforce quality improvement initiatives.

• Work closely with internal compliance and operational teams to maintain high

standards of governance.

Workforce Experience & Development

• Partner with clients to support workforce retention, engagement and wellbeing

initiatives.

• Identify workforce development opportunities and collaborate with education, training,

and workforce partners where appropriate.

• Support the integration and development of flexible, temporary and international

workforce models.

• Promote workforce solutions that improve organisational performance, workforce

experience and retention.

Sector Leadership & Partnerships

• Represent 1-Experience Managed Services within healthcare, private and public

sector workforce networks, strategic partnerships, and industry forums.

• Build collaborative relationships across workforce, and workforce transformation

communities.

• Contribute to discussions on workforce innovation, workforce sustainability, and

future workforce models across all sectors.

• Promote the organisation as a trusted strategic workforce partner within the UK and

Ireland markets and beyond.

Commercial Growth

• Support the growth and expansion of strategic client accounts.

• Identify opportunities to extend workforce solutions across existing and new

organisations.

• Contribute to framework bids, tenders, and commercial proposals.

• Support revenue growth, client retention, and long-term account development.

• Ensure workforce solutions deliver measurable value, operational efficiencies, and

service improvement outcomes.

Leadership & Collaboration

• Collaborate across the wider 1-Experience Workforce Group structure.

• Promote alignment between recruitment, workforce solutions, training, compliance,

and workforce development services.

• Lead with professionalism, integrity, and a relationship-focused approach.

• Foster a culture of innovation, collaboration, and continuous improvement.

Person Specification

Essential Experience

• Significant senior experience within healthcare workforce solutions, MSP, Neutral

Vendor, Master Vendor, staff bank, or healthcare recruitment environments.

• Strong understanding of NHS and/or HSE workforce challenges and temporary

staffing models.

• Experience managing executive-level healthcare client relationships.

• Experience leading workforce transformation initiatives and strategic workforce

accounts.

• Strong commercial, operational and stakeholder management capability.

• Strong understanding of workforce governance, compliance, and framework

requirements.

• Experience using workforce analytics and reporting to support operational and

strategic decision-making.

• Experience managing supplier relationships and workforce supply chain

performance.

Desirable Experience

• Experience within workforce consultancy or workforce transformation environments.

• Understanding of Direct Engagement and staff bank models.

• Experience with workforce technology, VMS or ATS systems.

• Knowledge of UK and Ireland healthcare, private and public sector workforce

markets.

• Experience supporting workforce development, retention, or workforce engagement

initiatives.

Key Skills & Competencies

• Strategic relationship management

• Workforce planning and optimisation

• Workforce intelligence and analytics

• Supplier and workforce engagement

• Executive stakeholder engagement

• Commercial awareness

• Workforce transformation

• Governance and compliance

• Communication and influencing skills

• Problem solving and strategic thinking

• Data interpretation and insight generation

What We Offer:

• 32 days Annual leave (including 10 days bank holidays).